FAQ

How much is shipping, and when is it free?

Standard shipping is $8.00, and it is free on orders of $70.00 or more; Express is $15.00.

All three rates are for delivery within the United States. The rate you see at checkout is the rate you pay — there is nothing added afterwards.

How long will my order take to arrive?

Handling takes 1–2 business days and transit runs 4–8 business days, so most orders land inside 10 business days.

Orders placed before 12 PM Central on a business day start processing the same day. Orders placed after the cutoff, at a weekend or on a public holiday start on the next business day.

Can I return a pair that does not fit?

Yes — within 30 days of the delivery date, in the condition it arrived.

Return shipping is paid by the customer, except where the item arrived faulty or we sent the wrong thing, in which case we cover it. There is no restocking fee. Start a return by emailing support@texasshoeexchange.com with the order number.

Which widths do you carry?

Four: N (narrow), M (medium), W (wide) and WW (double wide), though not every style is made in all four.

The width choices for a given shoe are on its product page next to the size. If you are between widths, the Size Guide explains how to check before ordering.

What size range do you stock?

US women's 5 through 12, including every half size from 5.5 to 10.5.

Not every style runs the full range. The sizes actually available for a shoe are the ones selectable on its page.

Can I use my own orthotics?

In most of the range, yes — the insole lifts out and your own goes in.

Styles built this way are described as having a removable insole or an orthotic-friendly footbed in their product description. If it is not mentioned, assume the footbed is fixed, or call us on (512) 428-5187 and we will check the shoe.

Can I buy in the store instead?

Yes. We are at 4401 I 35 N Frontage Rd, Round Rock, TX 78665, inside Round Rock Premium Outlets.

Store hours are Mon–Thu 12 PM–8 PM, Fri–Sat 11 AM–8 PM and Sun 12 PM–6 PM, Central Time. What is on this site and what is on the shelf are not always the same, so phone ahead if you are making the trip for one specific pair.