Refund policy

1. Return window

You may return any item within 30 days of the delivery date.

The 30 days are counted from the date the carrier records delivery, not from the order date. Items sent back after that window cannot be accepted and will be returned to the sender.

2. Condition of returned items

Returned footwear must be unworn, in its original box, and in the condition it arrived in.

Try shoes on indoors, on a carpeted surface. Scuffed soles, creased uppers or a crushed shoebox mean the pair can no longer be sold as new, and a return in that state may be declined. Original packaging is part of the product; please do not use the shoebox as the shipping carton.

3. Who pays return shipping

Return shipping is paid by the customer, except where the item arrived faulty or we sent the wrong item, in which case we cover it.

If the fault is ours, email us before sending anything back and we will issue a prepaid label. We do not reimburse postage bought without one.

4. Restocking fee

There is no restocking fee. Not on returns, not on exchanges, not on multiple pairs from one order.

5. How to start a return

Email support@texasshoeexchange.com with your order number and say which pair is coming back and why.

You will receive return instructions and an address within 1 business day. Do not ship anything before you have those instructions; unannounced parcels cannot be matched to an order.

6. Refunds

Refunds are issued to the original payment method once the returned item has been received and inspected.

Inspection takes up to 3 business days from arrival. After that, the refund is released; how quickly it appears on your statement is set by your bank or card issuer, not by us. Original shipping charges are refunded only where the return was caused by our error.

7. Exchanges

The fastest exchange is a return plus a new order.

Sizes and widths sell independently of one another, so holding a pair while a return is in transit risks losing it. Place the new order when you are ready and return the original under the terms above.