Shipping policy

1. Where we ship

We ship within the United States only.

All prices and shipping charges on this site are in US dollars. We do not currently ship to international addresses, PO boxes served outside the domestic network, or freight forwarders.

2. Shipping rates

Standard shipping is $8.00, free on orders of $70.00 or more; Express shipping is $15.00.

The free-shipping threshold is assessed on the order total before tax and after any discount. The rate shown at checkout is the rate charged; nothing is added after you place the order.

3. Order cutoff and handling time

Orders placed before 12:00 PM Central Time on a business day begin processing that same day.

Orders placed after the cutoff, at a weekend, or on a public holiday begin processing on the next business day. Handling takes 1–2 business days from the day processing starts.

4. Transit time

Once dispatched, delivery takes 4–8 business days.

Handling and transit are separate: allow 1–2 business days of handling plus 4–8 business days in transit. Carrier delays, weather and address corrections sit outside our control and can extend that.

5. Tracking

A tracking number is emailed to you when the parcel is collected by the carrier.

If tracking has not updated for 5 business days, contact us and we will open a trace with the carrier.

6. Delivery addresses

We ship to the address entered at checkout and cannot redirect a parcel once it is with the carrier.

Check the address before paying. If you spot an error, email support@texasshoeexchange.com immediately — before dispatch we can correct it, after dispatch we cannot.

7. Lost or damaged parcels

Tell us within 30 days of the dispatch date and we will resolve it.

For damage, keep the packaging and send photographs. For a parcel marked delivered that you do not have, check with neighbours and your building first, then contact us; we will open a carrier investigation.